1. Who We Are

Arun Tiling Local Specialists (“we”, “us”, or “our”) is an independent trade business established in 2012, providing professional wall and floor tiling, bathroom fitting, and renovation services across Littlehampton, Arun, and surrounding West Sussex communities. We are committed to safeguarding the privacy of our website visitors and prospective customers. If you have any questions regarding this policy or our data handling practices, contact us at info@arun-tiling.co.uk or by telephone on 0330 350 1363.

2. Personal Data We Collect

We collect only the minimum necessary information required to communicate with you, evaluate your tiling project requirements, and provide written quotations:

• Contact Details: Your full name, email address, telephone number, and postal address or postcode.
• Project Information: Details of your bathroom, shower, floor, or wall tiling project, approximate room dimensions, preferred schedule, and any photographs you choose to provide.
• Technical Usage Data: Anonymised analytics data including page visits, device type, and referral source via Google Analytics to help improve website usability.

3. How We Use Your Data & Lawful Basis

Under UK GDPR, we rely on the following lawful bases for processing your personal information:

• Legitimate Interests: To respond to enquiries, assess job feasibility, carry out free site surveys, and supply transparent written quotations requested by you.
• Contractual Performance: Where you agree a project with us, to schedule installation, procure materials, execute the agreed tiling scope, and issue invoices.
• Consent: When you submit our online quote form and opt into direct correspondence.

4. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. Data is only shared with trusted service providers who assist in operating our business under strict confidentiality agreements, including our website hosting infrastructure (Hostinger), encrypted email delivery, and statutory bodies where required by law.

5. Data Retention

We keep general enquiry information only for as long as necessary to complete your quotation or correspondence. For completed tiling installations, project records, invoices, and guarantee details are retained for up to 6 years to comply with UK accounting regulations and honour workmanship warranties.

6. Your Legal Rights

Under UK data protection laws, you possess the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete details.
• Request erasure of your personal data (“right to be forgotten”) where no legal requirement exists for continued retention.
• Object to or restrict processing of your information.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

7. Contact Information

To exercise any of your data rights or to ask questions regarding this policy, please contact Arun Tiling Local Specialists by email at info@arun-tiling.co.uk or by post to Norfolk Road, Littlehampton, West Sussex, BN17 5HE.